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Questions to Ask Before Hiring an Appliance Repair Service in Las Vegas

In Las Vegas, the summers are sweltering, and the winters are cold. Residents of this exotic city will require all necessary home appliances to cope with these extreme weather conditions. Refrigerators, ACs, and freezers will be helpful during the summer, while boilers, heaters, and stoves will help with heating in winter. Occasionally, any appliance will break down, and prompt repair will stop further damage that may result in expensive repair or replacement. Fortunately, you will find over 100 qualified appliance repairers in the city ready to help fix any fault.

However, before you hire an appliance repair service in Las Vegas, it is wise you get answers to the following questions:

What Do I Need to Know Before Hiring an Appliance Technician in Las Vegas?

One way to improve your home appliance's efficiency and durability is to ensure proper maintenance and repairs when required. Appliance technicians in Las Vegas offer these services, including appliance installations, upgrades, and related services. Although these professionals do not need a professional license to operate in the city, they must adhere to state or federal requirements applicable to their particular service, such as HVAC-related services.

Despite appliance technicians' broad expertise, some specialize in handling specific appliances or services. Examples of this specialization include:

  • Services: Technicians may focus on providing only installation, repair, replacement, or upgrade services. Some decide to combine one or more of these services.
  • Size/Use: Some technicians focus on small-scale or residential appliances, while others prefer handling larger or commercial appliances. It is not uncommon to find a technician who is proficient in both.
  • Brand/Manufacturer: Some technicians are proficient and experienced in handling appliances from specific manufacturers or brands. They may have also obtained manufacturer-related training.
  • Appliance: Some technicians are appliance-specific and are only good at installing or fixing certain appliances.

Knowing which category your prospective technician falls under can help determine their suitability for your service.

Home appliances have different life expectancies, and listed below are some of them (in years):

  • Air Conditioners: 12 - 15
  • Cloth Dryers: 12 - 15
  • Microwaves: 6 - 7
  • Gas Cookers: 10 - 15
  • Compactors: 6 - 7
  • Washing Machines: 9 - 12
  • Blenders: 5 - 8
  • Pressing Irons: 5 - 15
  • Refrigerators: 10 - 15
  • Oven hoods: 10 - 16

Appliance breakdown may seem harmless, but you should always consult a technician. This is for your safety and to avoid complicating the issue. However, ensure you hire an appliance technician when you notice any of the following:

  • Fish-like odors
  • Concerning utility bills
  • Sparks or shocks from an appliance
  • Device malfunctions
  • Power fluctuation when using your appliance
  • Any odd experience with the appliance.

Are You Licensed as an Appliance Repair Technician in Las Vegas?

There are no occupation-specific licenses for appliance repair technicians in Las Vegas. Nevertheless, these professionals must adhere to city or statewide requirements applicable to their services. For example, technicians may need a contractor license from the Nevada State Contractors Board (NSCB) if they offer certain services incidental to appliance repairs. A technician offering appliance installation services may need an electrical contracting license from the Board or a Plumbing and Heating Contracting license if they offer HVAC-related installations or upgrades.

Likewise, these technicians must apply for and obtain a business license from the city's Business License Division (BLD). The process can be completed online. This is not an occupational license but simply a permit to operate within the city.

You can confirm if your technician requires a contractor license by contacting the NSCB at (702) 486-1100 or verify any license your technician presents by utilizing the Board's license search portal. Also, you can confirm if your technician has complied with the business license requirement by contacting the BLD at (702) 229-6281.

What Rates Do You Charge for Appliance Repairs in Las Vegas?

Appliance repair technicians in Las Vegas charge between $20 - $25 per hour. However, this average rate does not include other incidental costs, such as parts replacements. Technicians sometimes charge more, depending on the job's complexity. When charging for their services, most technicians consider the following things:

  • The difficulty of the job
  • Needed workforce
  • The nature of the job
  • The model and type of appliance
  • The urgency of the job
  • The appliance's location

Considering this, below are the average charges for fixing popular appliances in Las Vegas:

Microwave:
$90 - $200
Refrigerator:
$150 - $400
Oven:
$120 - $300
Air Conditioner:
$70 - $200
Cloth Dryer:
$100 - $300
Ice Maker:
$50 - $300
Stoves:
$75 - $200
Washers:
$150 - $250
Window ACs:
$200 - $350
Water Dispensers:
$50 - $150

With these averages, getting the exact cost for your needed service can be challenging. You can determine this by comparing estimates from at least three technicians. Doing this helps you budget and reduces your chances of being defrauded. However, ensure any technician you are considering has the necessary licenses and certifications where applicable.

Are You Certified by the Manufacturer to Repair This Appliance?

Appliance repair technicians hone their skills in many ways, including training and obtaining certifications. Technicians typically obtain certifications from manufacturers or credible organizations. A manufacturer certification shows that an appliance manufacturer has trained the technician in fixing or servicing the appliance. Sometimes, it covers multiple appliances. It is advisable to look for technicians with such certifications for several reasons, especially because of the following:

  • Their access to technical support from the manufacturer
  • Their better understanding of the appliance
  • Compliance with manufacturer warranty conditions
  • Their professionalism

Nonetheless, many technicians without manufacturer certifications are good at what they do and are certified by credible organizations like the International Society of Certified Electronics Technicians (ISCET). However, always confirm any certification claims your prospective technician makes before hiring them.

Do You Replace Parts with Original Equipment Manufacturer (OEM) Parts?

As the name implies, Original Equipment Manufacturer (OEM) parts are made by the appliance's manufacturer. When needing a repair service that will involve replacing parts of the appliance, it is advisable to ensure your repair technician uses OEM parts because:

  • They are usually durable and compatible with the appliance
  • Manufacturers typically offer technical support for installing such parts
  • The manufacturer's warranty usually covers them

Note that OEM parts differ from other generic parts that third parties typically manufacture.

Confirming the parts your technician would use in repairing your appliance is crucial, as low-quality parts will wear out quickly and damage the appliance, making you spend more on repairs or causing outright damage. However, not all generic parts are low-quality. OEM parts are sometimes difficult to find, possibly because of being discontinued. In this case, you may need to opt for generic parts, but remember to confirm their compatibility and durability and ensure they are covered by warranty.

Will My Home Warranty Cover the Cost of Repairing the Appliance

A home warranty is an insurance that covers the costs of fixing home appliances, including replacement costs. This warranty differs from homeowners insurance, which covers damages caused to your home because of a particular event, such as natural disasters or accidents.

Home warranties last a year and cover repairs arising from regular use, wear and tear, appliance malfunction, or electrical damage. However, most warranties exclude certain situations, especially:

  • Improper installation
  • Inadequate maintenance
  • Pre-existing conditions
  • Cosmetic damages

Ensure you understand your warranty terms, which contain excluded situations, warranty holders' responsibilities, and related information.

Are You a Fully Insured and Bonded Las Vegas Appliance Technician?

Las Vegas appliance technicians have no general insurance or bond requirements they must comply with before offering their services. However, technicians who maintain a contractor license from the OCCB must file a surety bond or cash deposit with the Board. The Board fixes the bond amount, which varies between $1,000 and $500,000, depending on the contractor's license type.

It is advisable to hire an insured and bonded technician despite these being optional for most technicians. This insurance covers damages that may arise from your repair service, ensuring you are not held fully responsible for the costs. To confirm your technician's insurance or bond status, request a copy of their insurance or bond certificate and verify this with the issuing organization.

How Do I Resolve Any Issue I Have with Appliance Repair Services in Las Vegas?

If you have issues with your repair technician's service, settle with this technician amicably. However, in cases of fraud or unethical business practices, you can report the technician to the Nevada Consumer Affairs Office. This Office investigates such occurrences and provides statewide resources for avoiding unscrupulous professionals.

You can file your report with this Office online or call (844) 594-7275 to request hard copy forms. The Office is also reachable at that number for relevant inquiries.